Privacy policy
Karenza Harding, Mental Health Occupational Therapist Privacy Policy
Current as of: 13/10/2024
Introduction
This privacy policy explains how I, Karenza Harding, collect, use, and share your personal information, as a client.
Consent
When you register as a clint of this practice, you consent to me accessing your personal information to provide you with the best care. Only I will have access to your information. If I need to use your information for other purposes, I will seek your consent.
Purpose of Information Collection
I collect your personal information to deliver therapeutic and support services. This information is primarily used to support you and for related business activities, such as NDIS financial payments and businesses processes.
Types of Information Collected
I collect the following personal information:
Your name, date of birth, address, and contact details.
Medical history, important life events, social and family history, and risk factors.
NDIS number (if applicable).
How I Collect Information
I gather your personal information in various ways:
When you make your first appointment using my client information form.
Throughout our sessions.
When you interact with me through my website, emails, SMS, phone calls, or social media.
From other sources if necessary, such as your guardian or other care providers.
Sharing Your Information
I may share your information:
With third parties who assist my practice, such as clinical supervisors and IT providers.
With other care providers.
When required by law or to protect someone’s safety.
During care services through a secure platform.
During the course of providing services, such as through Halaxy
Only people who need to access your information will be able to do so. Other than in the course of providing services or as otherwise described in this policy, this practice will not share personal information with any third party without your consent.
I will not use your personal information for marketing any goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying Karenza in writing.
I may use your personal information to improve the quality of the services I offer to clients through research and analysis of client data.
Data Security
I store your personal information securely in electronic formats. Electronic records are stored on a secure system that complies with Australian Privacy laws.
Access and Correction
You have the right to access your personal information. This practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. Requests should be made in writing, and I will respond within 30 business days.
Complaints
If you have any privacy concerns, please put them in writing. I will try to resolve them according to my resolution procedure. You can also contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Website Privacy
My website collects data such as your location and IP address to improve user experience. I am not responsible for the privacy practices of third-party websites linked from my site.
Online Courses and Resources
All payment transactions are processed securely through a third-party payment gateway. I do not store your credit card or payment details directly. Please refer to the privacy policies of the payment processor for more details on how they handle your information.